That auto glaziers do not hold an appropriate qualification that provides them with the adequate skills and knowledge to complete recalibration of forward facing cameras on a motor vehicles during the windscreen replacement process.

What does this mean for the Auto Glazing industry?

This means that Automotive Glaziers cannot complete this repair work as part of the windscreen repair process, potentially returning vehicles to customers with replaced/new windscreen glass, but without a recalibrated ADAS system (to manufacturer guidelines) as it must then be performed in another step by a "Motor Mechanic and "Automotive Electrician" generally at other premises or location. This poses a significant risk to the motoring and pedestrian population. Challenges in manufacturing booking capacity and processes as well as the logistics of a potentially two-staged windscreen replacement process will be a deterrent to have the 2nd key step of recalibrating the ADAS system skipped in many instances.

The AGA are continuing discussions with NSW Fair Trade and relevant Ministers to refute this outcome.

READ THE LATEST RESPONSE FROM NSW CUSTOMER SERVICE